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About Us
The team at MumStuff® aim to make your on-line shopping experience as enjoyable and simple as possible, so please contact us if you have any questions, comments or suggestions:

Office Address: MumStuff®, 12 Irvine Drive, The Shires, Towcester, Northamptonshire NN12 7AX United Kingdom
Phone (Local rate): 0845 009 0607
Fax: 0845 009 0607
Email: Click Here

VAT reg. 854 3975 86

Making A Purchase
Order On-line -
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will then have the option to select your chosen payment method:

*WorldPay - You'll be transfered to WorldPay's secure server to pay via Visa, MasterCard, Switch, Solo, JCB, Visa Delta or Visa Electron. Your card details will be encrypted and will not be held in clear text on any website. WorldPay is part of The Royal Bank of Scotland Group.

*Pay by Cheque - Select this option if you prefer to post your payment in the form of a cheque payable to 'MumStuff' (our address is above). Please write your order number, which you can find in the confirmation e-mail we send you, on the back of the cheque.
Please note cheques need to clear before goods are despatched.

Order by Phone or Fax -
If you prefer to phone or fax your order (phone/ fax 0845 009 0607) and pay by credit card or debit card, we'd be happy to hear from you.
If your call is picked up by the answerphone, simply leave us your phone number and we'll call you back as soon as we can!

Please note we do not charge for any item until it is ready to post (except the Breastfeeding Chair BF0001 which is made to order). Backordered items are not charged until they are posted (subject to circumstances).

When you receive a confirmation of order e-mail, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Postage & Delivery

Order before Midday and we will aim to dispatch the same day (Monday to Friday only excluding Bank Holidays) subject to stock levels and other circumstances. This does not apply to gift wrapped items. This is not a guarantee - but we will endevour within our best efforts to meet this aim. All schedules are subject to item availability. If your item is not in stock, we will back order for you and let you know when the expected delivery date will be. You will always be given the option to cancel your order if you would rather not wait.

Please note we currently only deliver to the UK.

All orders over £75 will be dispatched free of charge by either Royal Mail First Class post or Special Delivery depending on the weight/ value.

Saver Delivery: £2.75. Dispatched by Royal Mail Second Class Post/ Standard Parcel Service (depending on the weight of the order). Royal Mail aim to deliver Second Class Post within 2-3 working days and Standard Parcels within 3-4 working days.

Standard Delivery: £3.45. Dispatched by Royal Mail First Class post. Royal Mail aim to deliver First Class Post the next working day.

Special Delivery: £6.95. Dispatched by Royal Mail Special Delivery Service (this service requires a signature on delivery). Orders placed before noon are guaranteed delivery by the next working day (subject to stock levels).

The delivery schedules indicated above are estimates and MumStuff can not be held responsible for delays caused by Royal Mail. Please allow 15 working days from receiving your 'confirmation of dispatch' e-mail before contacting us about a delayed delivery. This is in accordance with Royal Mail guidelines. Please contact us by email with regard to a missing package. Any claims for missing deliveries must be made within 6 weeks of the order date, claims after this time will time will not be accepted.

Tax Charges
Prices quoted throughout the store include VAT at 17.5%, where appropriate (for example herbal teas are VAT exempt). In your shopping basket, the total cost of your chosen products plus postage & packaging are displayed with and without VAT.

Credit Card Security
Credit and debit card payments are handled securely by Worldpay.
WorldPay is part of The Royal Bank of Scotland Group. MumStuff.co.uk do not retain or have access to customer card information during or after payment processing.

Privacy Policy
MumStuff do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Under the Privacy and Electronic Communications Act: We do not send random marketing emails to personal email addresses (spam).

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Our 14 day "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the order's dispatch. The goods must be unopened (with any seals and shrink wrap intact) and unused and we will issue a full refund for the price you paid for the item (excluding any gift wrapping charges and our original delivery costs). Please package the item securely and return it to the address at the top of this page, we recommend you get a certificate of posting or send the goods recorded-delivery. We can not be held responsible for goods lost or damaged in the post and we will not refund goods that are in a condition unsuitable for re-sale. We are sorry, but we can not refund your return postage and packing costs.

Personalised items, such a Mummy and Daddy Tags are non-returnable.

For hygiene reasons we can not accept the return of personal items such as bra extenders, breast pillows, tights etc.

Please note: We can only accept the return of opened items if they are faulty. In this case, exchanges will be given whenever possible and we will refund your (standard first class) return postage and packaging costs. We will not replace or refund a faulty or damaged item unless it has been returned to us first. In the event that an exchange can not be made, we will offer you a full refund of your original purchase price (including postage) and any (standard first class) return postage cost incurred. Please note, we can not be held responsible for goods lost in the post.

*The Breastfeeding Chair (BF0001)*

Due to the bespoke nature of the Breastfeeding Chair cancellation of an order prior to despatch may be subject to a cancellation fee.

If you are unhappy with your purchase you must contact us directly within 14 days of the order's dispatch. We will arrange for the chair to be collected from you - please note the chair MUST be in its original plastic covering and box and as new.

For mainland UK customers a charge of £50 will be made to cover our original delivery costs and the re-collection costs, payment service provider and administrative charges (this will be deducted from your refund once the chair has been returned to the manufacturer in a satisfactory condition). If you are unhappy with the colour of the chair and wish to exchange it for another, additional costs may be incurred above the £50 charge, for re-delivery of a new chair. You are advised that fabric samples are available on request prior to purchase.

For non-mainland UK customers a charge will be made depending on our original delivery and the re-collection costs - this will be confirmed prior to your refund.

If the Breastfeeding Chair is faulty, after discussion with the manufacturer, we will either exchange or repair the chair at no cost to you.

*Birth pools*

If you do not get a chance to use your pool simply return it to us within 4 months for a refund. Pool must be received in it's original un opened condition still sealed in its clear bag. For health & safety reasons any opened pools will not be accepted.

Please note return postage will cost in the region of £14 and is not refundable. A re-stocking fee of £10 is also made ito cover the free delivery of the product originally.

If you do wish to return goods please email us using the e-mail link at the top of the page, quoting your invoice number and giving the reason for the return.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Images and Product Descriptions
Images shown on the site are for illlustrative purposes only. The MumStuff Team attempt to be as accurate as possible with descriptions and images. However, it does happen that manufacturers change their packaging and we will endevour, as far as possible, to note this on our descriptions. However, we can not be held responsible for disputes arising from such an occurance.

Disclaimer
MumStuff and suppliers do not accept any responsibility for any outcome related to your use of the information contained in this web site. You access our information and web site at your own risk. Any information on this web site does not and should not take the place of advice from a doctor or other health professional. Although we endeavour to provide you with correct information, we do not guarantee and authenticate every piece of information to the letter. If you are at all concerned about any of the products featured on this site, we advise you to consult a doctor or another appropriately fully qualified health professional prior to use.

Copyright Notice
This site is copyright© MumStuff 2005. It is prohibited to copy or reproduce any of the contents of MumStuff.co.uk without the express written permission of the owner. Grateful thanks is given to the manufacturers supplied on this site for their kind permision to use their images.

MumStuff® is a registered trademark.

The Terms & Conditions on this site are subject to change.

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...when you spend over £75

Saver Delivery: £2.75
Standard Delivery: £3.45

Secure card payments via WorldPay...

...or, if you prefer, phone/fax 0845 009 0607 or post us a cheque (see Terms & Conds for more info).

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